Q4`24-Slots-FB违规申诉-10月
Developer Policy 6.1
Where can we find the app?
Provide an app store address or ID, or a website URL.
App ID：700285573440122
URL：https://apps.facebook.com/doublehitcasino
Provide instructions for accessing the app so we may complete our review.
Explain how to navigate to the app, and provide instructions for testing.
Dear Reviewer,
We have provided screenshots to demonstrate that we have not found any issues with the Facebook Login integration not working. If you believe the issue still exists, we kindly ask for more detailed guidance or suggestions to help us identify and resolve the problem.
加载时间过长的申诉：
原始邮件：
Hi,
Thank you for the actions you've taken so far.
Platform Affected-Canvas
In working to create a great Platform experience for everyone, we ask developers to ensure the apps they build comply with our Platform Terms and Developer Policies.
We have received your email and we apologize for the inconvenience caused to you, while reviewing the canvas platform it is loading continuously and it is leading so please advice you to fix this issue and also the url(https://slots-lucky-casino-res-cdn.me2zengame.com/double_hit_fb/v472/) is leading to connect so please update the url(https://apps.facebook.com/doublehitcasino) for canvas provided in the response.
Please do feel free to reach out to us if you might have any doubts or queries regarding the same.
Thank you so much for you patience and cooperation.
Looking forward to hearing from you.
Thanks,
Charlie
Facebook
回复：
Are you referring to the continuous loading issue with our Canvas application?
After investigation, we discovered that due to differences in network conditions and the increase in application content, some users in specific regions may experience extended loading times. Although users are eventually able to fully load and successfully access the application's features, we understand that this can result in a poor experience.
To address this issue, we are implementing a comprehensive optimization plan. We assure you that we are committed to improving this situation; however, internally, these plans will take some time to implement as it is not an easy problem to resolve.
We kindly request exemption from this issue during the current review process, allowing us to continue operating the application while we diligently implement the necessary optimizations according to the plan.
Thank you for your understanding and consideration.
Developer Policy 1.2 - App is not loading or has broken functionality
Provide instructions for accessing the app so we may complete our review.
Explain how to navigate to the app, and provide instructions for testing.
Dear Reviewer,
I am unable to understand why the URL needs to be updated and how we should update it, https://apps.facebook.com/doublexcasino/
I have provided screenshots to show you our URL settings and the page the URL points to, demonstrating that we haven't found any issues.
We hope you can provide us with further explanation and guidance to help us resolve this violation.
Platform Term 7.a - Provide required information
Platform affected: Website
回复内容：
Our application uses the Graph API solely to retrieve user profile pictures and to access the 'invite friends' feature. These features are located in the top left corner of the application's main lobby interface. I have provided screenshots for your review. Additionally, is there anything else you require us to clarify?
【附带截图】：
存在一个隐性问题：
Help 按钮遮挡了部分分享按钮，审核人员可能想点分享功能，结果打开的是 Help